Unclear Options

April 20th, 2008
Posted in confusing | Comments Off

I just plugged my USB stick into a Mac and got this message.

Dialog: Would you like to configure devices manually?

I found it rather ambiguous.

  • I’ll click “No” if it means “No, I’d like you to do it for me.”
  • I’ll click “Yes” if it means, “Yes, I still want to proceed even though I’ll have to to go to some extra effort.”

After much thought, I guessed that the dialog simply forgot to tell me that some automated action failed to complete, so I clicked “Yes”.  A manual configuration page appeared.

I think they could have taken a couple other approaches that would have been less confusing:

  • Label each choice in a way that indicates what will happen: “Settings could not be detected automatically.  You may configure the device manually.”  [Cancel] [Continue]
  • Take me directly to the configuration window, and have a header at the top of it with the same explanation.  Then I could configure as needed or simply close the window.  If you’re going to pop up a window anyway, is there any reason to suppress a second window until the first one confirms that I really want the second?

Dialog: The next screen might be useful to you; would you like to see it?